How Not To Win Customers
So last night I had dinner plans with a couple of friends. We'd made the plans a few weeks ago, and on Wednesday we sent a few emails back and forth, trying to decide where to go.We settled on Haru, a sushi restaurant not too far from Times Square. So I called, Wednesday afternoon, and made a reservation for four people at 8:00 last night.
Last night around 7:55 I'm walking down 43rd Street on my way to the restaurant and things look a little odd. The place looks...dark. And sure enough I get to the front door and the lights are off and the furniture is stacked in the entryway and there's a little note on the door that says "Haru will be closed for renovations from 3 p.m. on 1/12/06 until Monday 1/16/2006."
Do you think they could have told me that when I called to make the reservation THE DAY BEFORE???
Jeez.
Anyway, we ended up going to an Italian restaurant on 45th Street that was really good. I can't remember the name of it right now, but I'll post it once I remember.
posted by Anonymous @ 8:19 AM
