How Not To Win Customers, Redux
So I got to thinking some more about the Haru thing, which I wrote about in my previous post, just because I think it's kind of funny and also because I didn't feel like working, and it occurred to me that maybe when I called to make the reservation on Wednesday they didn't know they were going to be closed the next night. Maybe it was an emergency, like a minor fire or a pipe bursting or something like that.
Although honestly, you'd think if it WERE an emergency they'd have pointed that out in the little note they left on the door, so that their customers wouldn't think they'd been intentionally left in the lurch, but who knows, sometimes people don't think. But then I told the story to a colleague of mine and she told me she'd been there for lunch on Tuesday, as in, the day before I made the reservation, and the sign was already up.
So go figure.
posted by Anonymous @ 5:32 PM
